Guest Experience Executive

Job description

Company Description

Who we are

Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the  French Zest  and Sofitel luxury. 

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dining, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking a talented Leader to help craft a unique experience where luxury reaches new heights. Apply now and be part of the  “ Rebirth of a Sydney Icon”   with us!

Job Description

This position is responsible for ensuring that there is strong focus on the arrival & departure experience for our guests as well as championing Heartist and guest activities throughout the hotel. Furthermore, as the driver of Loyalty and Brand standards, this role will work collaboratively across all departments to support and manage the Loyalty and service expectations of our guests across all areas of the hotel.

Qualifications

·  Preferred Diploma in Hospitality Management, Business Administration.
·  Minimum of 2-3 years of relevant experience in the hotel industry.
·  Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.

Additional Information

Joining our team will  unlock  generous local, national & international  industry benefits  on accommodation, dining, travel, wellbeing & more  from Day 1 . You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer  discounted city parking ,  complimentary dry cleaning ,  progressive leave policies  (including 10 weeks parental leave) and  unlimited development opportunities  as you  learn from industry experts  with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you, a new challenge in 2025, we look forward to finding out more about you!

Apply now and let your passion shine.