Guest Experience Agent

Job description

Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

 

Job Description

Key Responsibilities:

· 
Welcome and greet guests warmly upon arrival.

· 
Respond promptly and professionally to guest inquiries and requests.

· 
Assist guests with check-in/check-out processes where applicable.

· 
Provide accurate information about the property, amenities, local attractions, and services.

· 
Handle guest complaints or concerns with empathy and efficiency, escalating when necessary.

· 
Maintain a clean and organized reception or guest area.

· 
Collaborate with other departments to ensure seamless guest experiences.

· 
Document and report guest feedback to management for continuous improvement.

· 
Uphold the company’s brand standards and policies in all guest interactions.

Qualifications

Qualifications:

· 
High school diploma or equivalent; additional education or certification in hospitality is a plus.

· 
Previous experience in customer service or hospitality preferred.

· 
Excellent communication and interpersonal skills.

· 
Ability to remain calm and professional under pressure.

· 
Strong problem-solving skills and attention to detail.

· 
Proficiency with reservation and front desk software (if applicable).

· 
Flexible availability including weekends and holidays.