GSA - Housekeeping

Job description

Job Description

·  To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
·  Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
·  Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
·  Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
·  Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
·  Checks and controls the availability and proper usage of supplies and material.
·  Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
·  Ensure to report to work on time and according to posted schedule.
·  Ensure to daily change soiled linens on beds and remake beds.
·  Strictly follow the lost and found procedures.
·  Ensure floor pantries and corridors & fire exits are as per the standards.
·  Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
·  Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
·  Ensures career development and succession planning for self
·  Attends training on fire safety and security system
·  Shares skills with all departmental employees through on the job training for new comers.

Qualifications

Diploma / Degree in Hotel Management / Graduate or any other equivalent qualifications.

Additional Information

0-1 year of experience