GSA - F&B Service

Job description

Job Description

·  Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
·  Welcome the guests by greeting them as per the standards.
·  Any matter which may affect the interests of Mercure Ekana Sportz City Lucknow   should be brought to the attention of the Management.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Ekana Sportz City Lucknow to ensure maximum cooperation, productivity, morale and guest service.
·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service.
·  Ensure to be familiar with all dishes on the menu.
·  Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
·  In the absence of the Food & Beverage Executive  ensure to take guest orders, advice guests on specials menu options.
·  Ensure to be familiar with the property lay out, fire exits and elevator locations.
·  Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

1-2 year of experience in branded hotels.