GSA - F&B

Job description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

·  Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
·  Welcome the guests by greeting them as per the standards.
·  Any matter which may affect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru at Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service.
·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
·  Ensure to be familiar with all dishes on the menu.
·  Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
·  In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
·  Ensure to be familiar with the property lay out, fire exits and elevator locations.
·  Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
·  Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Qualifications

Diploma/Degree in Hotel Hotel Management or any other equivalent qualification

Additional Information

Minimum of 0 - 01 years of Experience / Fresher