Groups & Events Sales Executive

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

·  Receive and respond to all group and event enquiries (Rooms and F&B) in a timely and professional manner.
·  Qualify leads by assessing client requirements, budget, and potential.
·  Maintain detailed records of all enquiries using the relevant CRM or event management system.
·  Prepare tailored proposals and pricing based on client needs and hotel standards.
·  Conduct site inspections and presentations to convert leads into confirmed bookings.
·  Prepare and issue contracts, ensuring terms and conditions are clearly communicated and agreed upon.
·  Follow up with clients to secure confirmation and deposits within required timeframes.
·  Act as the main point of contact for the client from confirmation to execution.
·  Gather all necessary event details and input into the BEO (Banquet Event Order) system.
·  Coordinate with relevant departments (kitchen, service, AV, housekeeping, etc.) to ensure all aspects of the event are aligned with client expectations.
·  Organise pre-event meetings (internal and/or with the client) as needed.
Provide on-site support on the day(s) of the event to ensure smooth delivery.
·  Liaise with the client during the event and resolve any issues promptly.
·  Conduct post-event follow-up and collect feedback.
·  Ensure all relevant systems are updated with accurate information (blocking space, updating forecasts, generating reports).
·  Achieve individual and team sales targets (conversion rates, revenue, upsell).
·  Support invoicing and payment follow-up in collaboration with finance.

Qualifications

Your personality counts more than your CV …

·  Experience in hotel sales, event planning, or reservations (1–2 years preferred).
·  Strong organisational and time-management skills.
·  Excellent communication and interpersonal abilities.
·  High level of accuracy and attention to detail.
·  Proficiency in MS Office and hotel systems (Opera, Delphi, or similar).
·  Flexibility to work evenings/weekends when required for events.
·  A team player with a proactive and service-minded attitude.

Additional Information

What’s in it for you …

·  Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
·  Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
·  Benefit from great offers from our numerous cooperation partners
·  Be part of our hilarious staff parties and much more...