Groups & Events Executive (m/f/d)

Job description

Company Description

The Hoxton, Charlottenburg (Berlin) - Groups & Events Executive

Our Berlin home features 234 bedrooms, a lively bar, and The Apartment – our unique meetings and events concept designed for creative gatherings and brand experiences.

We are looking for a Groups & Events Executive to join our team and support the continued growth of our groups and events business. Reporting to the Groups & Events Manager, you will play a key role in driving revenue through the reactive (and occasional proactive) management and conversion of group, meeting and event enquiries.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What you’ll do…

·  Be a key contact for groups and events, handling your own bookings from start to finish: from initial proposals & negotiations, to contracting & invoicing, to planning great events & group stays, to site visits and follow-ups.
·  Have a great understanding of our operation – and ensure that Hotel teams have tip-top handovers with all the details & communication they need to deliver incredible guest experiences.
·  Work individually and as part of a team to maximize conversion, employing strategies to hit targets and identifying challenges & opportunities to drive revenues.
·  Show your keen eye for detail when using our booking systems: think tracking & following up on enquiries, generating contracts, invoices and function sheets, inputting details for operational handover, taking deposits and tracking payments and keeping an up-to-date database.
·  Develop great product knowledge and use this to win business while supporting the rest of the team in keeping up to date on all things Hoxton.
·  Prioritize developing client relationships & work to truly understand guest needs, while always following up & creating opportunities to develop repeat business.
·  Be an ambassador for the Hoxton Brand and keep the guest experience at the heart of everything you do.
·  Actively contributes to a positive team culture as part of a fast-paced department.
·  Build strong relationships & communication with other teams, championing positive collaboration across multiple areas of the Business.
·  Always keep your thinking cap on, get creative when problem solving & don’t be afraid to challenge the norm – we want your fresh ideas!

Qualifications

What we’re looking for...

·  Experience working within reactive sales in groups or events within hotels, venues or private members clubs.
·  Someone who gets a kick out of converting sales, with a track record of beating targets.
·  You speak German and English fluently; any other languages are a plus.
·  Experience using a system like OPERA or DELPHI.
·  A people person, great at building and nurturing long lasting relationships.
·  You’re a proactive and experienced individual with great enthusiasm and self-motivation.
·  You’re looking for a challenge and a place where you can be you - no clones in suits here.
·  You’re not precious. We leave our egos at the door and help gets stuff done.
·  You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

What's in it for you...

·  The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
·  24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
·  A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
·  Enjoy a free night at The Hoxton and a meal for two when you first start with us.
·  Great discounts across the entire Ennismore family.
·  Lots of opportunity to progress and switch it up as part of a global family of brands.
·  Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
·  An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
·  We’ve got your commute covered — no stress getting to work.
·  Meal vouchers and our Pluxee Benefit card to keep you fuelled while on shift.
·  Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
·  Enjoy lots of Discounts through our Corporate Benefits Discount webpage.