Groups & Events Coordinator (m/f/d)

Job description

Company Description

The Hoxton, Charlottenburg (Berlin) - Groups & Events Coordinator 

Our Berlin home features 234 bedrooms, a lively bar, and The Apartment – our unique meetings and events concept designed for creative gatherings and brand experiences.

We are now looking for an experienced Groups & Events Coordinator to join our team and support the continued growth of our groups and events business. Reporting to the Groups & Events Manager, you will play a key role in driving revenue through the reactive (and occasional proactive) management and conversion of group, meeting and event enquiries.

 

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What you’ll do

·  Own and manage your Groups & Events enquiries from first contact through to execution — handling calls and emails, responding promptly and ensuring every client receives a memorable first impression of The Hoxton and Ennismore.
·  Manage your own booking pipeline, from proposal creation and contract management through to rooming lists, detailing and final invoicing.
·  Build strong relationships internally and externally, always keeping the guest experience at the heart of everything you do.
·  Coordinate all aspects of confirmed meetings and events with operational teams, ensuring expectations are clear, documented and delivered.
·  Prepare and distribute weekly function sheets and confidently present them in the weekly operations meeting.
·  Conduct on-property show rounds and client planning meetings.
·  Proactively build long-term client relationships, identifying opportunities for repeat business and tracking year-on-year trends.
·  Oversee key administrative elements including deposits, billing, and actualising events accurately in the system.

Qualifications

What we’re looking for…

·  Previous experience within hotel Groups & Events, or Reservations — you’re confident managing bookings and ready to take ownership of your own groups.
·  Someone with seriously strong attention to detail who thrives on staying organised in a fast-paced environment.
·  You speak German and English fluently; any other languages are a plus.
·  Confident using systems such as Outlook, Excel and Word (experience with OPERA and/or Delphi is a plus).
·  A natural relationship builder — you’re professional, personable and know how to build trust with both clients and internal teams.
·  Calm under pressure, solutions-focused and able to juggle multiple priorities without dropping the ball.
·  Not precious — we leave egos at the door and step in to support each other when it counts.
·  Motivated, proactive and excited to be part of a team that works hard, collaborates openly and enjoys what they do.

Additional Information

What’s in it for you:

·  The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
·  24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
·  A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
·  Enjoy a free night at The Hoxton and a meal for two when you first start with us.
·  Great discounts across the entire Ennismore family.
·  Lots of opportunity to progress and switch it up as part of a global family of brands.
·  Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
·  An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
·  We’ve got your commute covered — no stress getting to work.
·  Meal vouchers and our Pluxee Benefit card to keep you fuelled while on shift.
·  Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
·  Enjoy lots of Discounts through our Corporate Benefits Discount webpage.