Groups and Conference Coordinator

Job description

Key tasks

We are looking for a passionate Groups and Conference Coordinator - Multi Skilled to support our Front Office Operations.

Your duty is to Maintain commercial relations, organising, supervising and coordinating conference and group reservation.
You are required to work independently to ensure that all the conferences and group bookings are dealt with and offer the best solutions for each bookings. You need to Keep your management informed regularly on corporate accounts and complete all administrative procedures (invoicing, cancellations...) related to groups and conferences within the deadlines.

• Welcomes guests and provides a high standard of conference service
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
• Helps increase the conference revenue through his/her sales efforts
• Manage each conference & group bookings efficiently and communicate effectively with all departments
• Follow-up and maintain relations with the client for on going events
• Ensure the smooth running of events
• Support F&B team regarding room set up and Front Office operations where necessary

Benefits for Working for Accor are as follows:
* Hotel Discounts
* Food & Beverage discounts
* Annual Bonus
* Staff Meals & Uniform
* Bonus Breaks (2 night weekend away twice a year)
* Cycle to Work Scheme
* Eye test Vouchers
* Training & Development

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

* *Hotel Reception experience essential

* Guest oriented and service minded
* Good listening and analytical skills, attentive
* Dynamic
* Confident speaking skills
* Excellent telephone manner
* Ability to work well under pressure
* Good team player

·  Excel
·  Power Point
·  Fidélio
·  Micros
·  MULTIMICRO
·  TARS
·  Opéra
·  FOLS