Front Office Team Member (Receptionist) - Accorhotels - City of London - Wizbii

Front Office Team Member (Receptionist)

  • By Accorhotels
  • August 2018
  • City of London (United Kingdom)
  • Reception / Administration

Job description

Key tasks

The role of the Front Office Team Member / Receptionist is to welcome the guests the Mercure London Bridge hotel in line with the Welcome Project - to undertake the arrivals and departures of the guests and ensure their stay at the hotel is above their expectations.

The duties of the Welcome Host / Receptionist include:-
* Welcomes guests as soon as they arrive with due care and attention
* Helps encourage customer loyalty by developing friendly, personalised relationships
* Anticipates guests' needs and takes them into consideration
* Handles any guest complaints and/or remarks; provides a response as soon as possible
* Conveys the hotel image
* Provides a friendly and personal welcome for guests
* Makes every effort to meet customers' needs to conclude a sale
* Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
* Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
* Ensures that information is passed on to the people concerned
* Confirms the reservation; takes care over written communications

Benefits fo Working for Accor are as follows:
* Hotel Discounts
* Food & Beverage discounts
* Annual Bonus
* Staff Meals & Uniform
* Bonus Breaks (2 night weekend away twice a year)
* Cycle to Work Scheme
* Eye test Vouchers
* Training & Development

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Seeked profile


Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Education / Professional experience
* Accessible to beginners, with on-the-job training
* Knowledge of the hospitality sector
* Computer literate: desktop applications and internet
* Fluent in the national language, good working knowledge of English

Skills / Qualities
* Guest oriented and service minded
* Good listening and analytical skills, attentive
* Dynamic
* Confident speaking skills
* Excellent telephone manner
* Ability to work well under pressure
* Good team player

·  Fidélio
·  Opéra
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About Accorhotels


AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.


2516 vacancies open at Accorhotels

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