Front Office Team Member

Job description

Key tasks

A Front Office Team Member is responsible for ensuring that all guests who stay at the hotel are completely satisfied and all interactions with them are handled in a very professional manner right up to the payment of the bill.

Responsibilities
• Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well
• Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism
• Provide the reservations service using the Accor Group computer system
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the company
• Responsible for petty cash float provided for your shift and cashiering procedures in the department
• Promote Accor’s Loyalty programme Le Club
• Prepare a guest file when using the check-in procedure in the computer system
• Forward any messages received for the guest
• Provide wake-up calls as requested by the guests
• Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof
• Prepare lists of arrivals, departures, residents and VIPs

Benefits:
• Uniforms provided
• Meals whilst on duty
• Access to Accor Hotels UK discounts and benefits
• Career opportunities within the UK and International

Essential Requirements:
• Must have the right to work in the UK
• Fluent in both written and spoken English

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Languages essential English

Essential and optional requirements

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