Front Office - Team Leader

Job description

Key tasks

 Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
 Provide effective support to the team to enable them to provide effective and efficient services.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 Ensure quality in all aspects of the job.
 Liaise with other departments for the resolution of day-to-day administrative and operational issues.
 Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
 Liaise with Housekeeping for the Room Status.
 Handle additional responsibilities as and when delegated by the Management.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English