Front Office Team Leader

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

As Front Office Team Leader, you’ll be the go-to person ensuring smooth daily operations at reception while leading the team to deliver warm, professional, and memorable service.

Your day-to-day will include:

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Preparing for daily arrivals, including room allocations, amenities, VIPs, and special guest requests

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Managing smooth and efficient check-ins and check-outs

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Ensuring accurate guest data is recorded in the system

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Overseeing cashiering duties, foreign exchange transactions, night audit tasks, and departure settlements

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Handling walk-in and phone reservations when the reservations team is unavailable

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Responding promptly and professionally to guest requests, inquiries, and complaints

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Coordinating with other departments to resolve issues quickly and effectively

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Issuing and controlling guest room key cards to maintain security

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Managing guest messages and information flow

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Supporting the other departments when required

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Reviewing paymaster accounts and reporting feedback to the Front Office Manager

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Reviewing logbooks, following up on pending items, and identifying daily priorities

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Monitoring hotel occupancy, groups, functions, and VIP movements

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Ensuring daily reception reports and documents are completed and filed accurately

Qualifications

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Previous experience in Front Office operations within a luxury or upscale hotel

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Leadership skills with a hands-on, team-first mindset

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Strong communication skills and a genuine passion for guest service

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Confidence handling cash, systems, and operational processes

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Calm, solution-focused approach to guest concerns

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Flexibility to support different shifts and operational needs

Additional Information

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.