Front Office Team Leader

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

 Review and update the Logbook. 
•    Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
•    Report regularly on happening to Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager.
•    Maintain associate relations.
•    Resolve complaints.
•    Handle the disputes. 
•    Ensure the services are up to the required standard.
•    Smooth check in / check out procedures.
•    Hotel tour as per list.
•    Check hotel situation, occupancy, functions, groups and VIPs.
•    Co operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
•    Attend training classes as per schedule
•    Show fullest cooperation and respect within the team and other departments 
•    Is aware of the daily activities and has product knowledge of all the hotel facilities

Additional Information

·  Pension Scheme
·  A Discount Card to be used in Accor Hotels Worldwide
·  Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
·  Training & Development
·  Additional holidays with service
·  International Development Opportunities
·  And more: recommend a friend scheme; Employee Advisory Service

Our commitment to Diversity & Inclusion:

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.