Front Office Supervisor

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
·  Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
·  Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. 

 

 

Qualifications

·  Graduate of a Degree in Hospitality Management or any related field.
·  Minimum of two (2) years of relevant experience in a luxury hotel is an asset.
·  Service-oriented, high guest service skills, talent, knowledge and ability to lead colleagues to excellence.
·  Strong working knowledge of loyalty programs, Opera and MS Office applications.