Front Office Supervisor

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Responsibilities and essential job functions include but are not limited to the following:

Supervisory Role:

·  Oversee the team and ensuring a smooth process.
·  Training and induction of all new staff to agreed standards.
·  Receive feedback from guests and ensure quick and effective handling of issues.
·  Deal with complex enquires and complaints from clients relating to reception functions.
·  Manage daily issues that may arise within the team.
·  Participate in monthly team meetings.
·  Communicate effectively with other team members.

Reception Duties:

·  Extends a warm, efficient welcome for customers.
·  Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
·  Responds to phone calls and occasionally may take bookings.
·  Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
·  Rooming of guests and description of room features.
·  Create cash register and daily closing.
·  Invoice control and credit handling.
·  Create cash register and daily closing.
·  Answering and fulfilling all wishes and inquiries of the guests.
·  Complaint handling.
·  Epitomizes the Heartists spirit in his/her interactions with customers

Health / Safety of people / Environment:

·  Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her
·  Knows and follows the procedures in the event of a fire evacuation.
·  Knows and applies the sustainable development programmer policy.
·  Ensure compliance with service, quality and hygiene standards.
·  Applies safety rules in customer reception, particularly for customers with disabilities

 

Qualifications

·  Degree in Hospitality / Tourism
·  Minimum 2 years of experience as a Receptionist Supervisor   in a 4 or 5 * Hotel, preferably member of an International Hotel Chain
·  Excellent command of English language. Any additional language will be considered as an asset
·  IT skills (word processing and spreadsheet, OPERA)
·  Sense of service and hospitality
·  Team spirit
·  Personnel management
·  Fully committed to customers
·  Sense of detail
·  Organization and rigor
·  Flexibility and versatility
·  Ability to work effectively as a team and sense of initiative

Additional Information

What is in it for you :

We are committed to our people.  We work hard to ensure you can enjoy your job and are well rewarded.  As well as, excellent training, development and progression opportunities, other benefits include:

·  Competitive remuneration package.
·  Private health and medical plan.
·  Complimentary meals whilst on duty.
·  Complimentary car parking.
·  Accor discounts card.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.