Front Office Receptionist

Job description

Company Description

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

 

 

 

 

Job Description

·  Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist 
·  Support and value the contributions of all team members, creating trust and empowering our people  
·  Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
·  Be an advocate of ALL: Accor’s loyalty program to non members
·  Checking guests in and out Maintaining accurate guest accounts
·  Taking bookings, providing helpful information & entering reservations
·  Answering guests queries in a timely and efficient manner.
·  Addressing guest requests and handling guest complaints in a positive manner.
·  Liaise with inter departments to assist guest and advise of room moves

Qualifications

·  Previous hotel front office reception experience preferable
·  Professional telephone manner and exceptional customer service skills
·  Excellent communication, interpersonal and time management skills
·  A friendly and positive can-do attitude who enjoys working in a team
·  Previous experience Opera desirable not essential

Additional Information

What is in it for you:

·  ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.