Front Office Receptionist

Job description

Company Description

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

·  For foreigners, only those currently living in Japan will be entertained
·  Is aware of and abides by all hotel policies, procedures & relevant legislations
·   Ensures all directions are followed out at the request of any level of Senior Management
·   Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
·   Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.
·   Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.
·   Maintain personal presentation and hygiene as per the grooming standards issued by Accor.
·   Ensure Guest details remain confidential.
·   Reports any hazards, risks, accidents as required
·   Abides by and is aware of all relevant Occupational, Health & Safety legislation
·   Answer all incoming calls within three rings, using the Accor greeting standards.
·   Constantly reviewing the performance and operations of yourself and the department through monitoring LQA results, and RPS results.

Qualifications

·   Previous customer related experience an asset
·   Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
·   Exceptional time management and multi-tasking skills.
·   Strong interpersonal and problem solving abilities
·   Occasional lifting and carrying up to 20 kg
·   This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights, weekend and holiday work.
·   Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
·   Highly responsible & reliable
·   Ability to work well under pressure in a fast paced environment
·   Ability to work cohesively with fellow colleagues as part of a team
·   Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

·  Part of the International Accor global and hotel team.
·  Employee meals while on shift, laundry, yearly anniversary stay.
·   Career progression within the hotel and the Accor network.
·  Work within a progressive team.