Front Office Manager (Saudi National Only)

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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·  Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
·  Achieve Quality Audit result of 95% and above through consistent documented trainings.
·  Maintains and promotes associate relations.
·  Resolve complaints within the department.
·  Actively participate in and conduct the daily meetings.
·  Ensure the Hotel services are exceeding the set standards.
·  Assist in Talent Development.
·  Respond and act to guest requests for special arrangements or services with a “Never say No” attitude.
·  Maintain internal communication, coordination and cooperation with various Departments for various requests.
·   Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
·  Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
·  Show fullest cooperation and respect within the team and other departments
·  Be aware of the daily activities and has product knowledge of all the hotel facilities.
·  Supervise and manage all activities of the department whilst allowing the team to be competent, credible and progressive.
·  Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
·  Encourage and build mutual trust, respect, and cooperation among team members.
·  Serve as a role model to demonstrate high standards of Rixos.
·  Supervise and manage team by understanding their role responsibilities well enough to perform duties in their absence
·  Ensure Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
·  Financial Policies and Procedures are supported and followed.
·  Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
·  Ensures the Fire Exits are free of obstacles as per Rixos Health & Safety Policy
·  Support and assist all Front Office sections.
·  Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
·  Participate in the development, implementation and review of the policies, procedures, practices and standards.
·  Optimize the efficient usage of room inventory by monitoring control and ensure constant feedback to support the departments.
·  Recommends changes in processes, equipment whenever applicable so as to improve departmental standards and productivity.
·  Monitor key performance indicators for the department and apply corrective action where needed.
·  Ensure adherence to company and hotel policies by all departmental team members
·  Ensure norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
·  Monitor billing procedures to ensure accurate payment thereby maximizing organizational profitability.
·  Ensure adherence to all statutory requirements by the Front Office.
·  Ensure all front Office documents & records are maintained as per operational/ organizational requirements.
·  Ensure all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
·  Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
·  Conduct Briefing Sessions regularly and ensure thorough communication within the department.
·  Familiarity with all Front Desk and Cashiering functions.
·  Responsibility towards guest ledger, long stays guests and pay masters.
·  Greet and welcome VIP guests upon their arrival and escort them to their rooms.
·  Identify training needs, plan activities and oversee the implementations for all FO sections.
·  Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.

Qualifications

University Degree in Hotel Management, minimum 3 years in a similar role with a five star hotel.