Front Office Manager (Saudi)

Job description

Company Description

The Movenpick Hotel Waad Al Shamal is a luxury  5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events. 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Front Office Manager (SAUDI - Male Or Famale)

Reliable and engaging. As a Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Responsibilities include but not limited to:  

·  Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
·  Motivate, coach, counsel and discipline all Guest Services personnel according to Movenpick Hotels S.O.P.'s.
·  Carry a cell phone at all times.
·  Prepare and conduct all Guest Services interviews and follow hiring procedures according to SOPs 
·  Develop employee morale and ensure training of Guest Services personnel.
·  Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
·  Participate in required M.O.D. program as scheduled.
·  Review Guest Services staff's worked hours for payroll compilation and submit to accounting on a timely basis.
·  Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
·  Ensure that no-show revenue is maximized through consistent and accurate billing.
·  Maintain S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
·  Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
·  Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
·  Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
·  Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
·  Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
·  Ensure implementation of all Hotel policies and house rules. Understand hospitality terms.
·  Ensure sign off of all Service Standards by Position for Guest Services staff.
·  Assist in preparation of revenue and occupancy forecasting.
·  Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
·  Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
·  Coordinate all aspects of the ongoing implementation of the Hotel philosophy of service.
·  Ensure correct and accurate cash handling at the Front Desk.
·  Follow and enforce all Hotel credit policies.
·  Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
·  Maintain and monitor "Lost and Found" procedures and policies according to Hotel standards.
·  Establish and maintain key control system.
·  Ensure participation within department for monthly Hotel team meeting.
·  Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
·  Monitor all V.I.P.'s, special guests and requests.
·  Maintain required pars of all front office and stationary supplies.
·  Review daily Front Office work and activity reports generated by Night Audit.
·  Review Front Office log and Guest Request log on a daily basis.

 

Qualifications

· 
At least 3 to 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

·  Supervisory experience required.
·  The ability to demonstrate exceptional Customer Service Skills.
·  Must be proficient in Windows and Microsoft Office.
·  Able to work long hours as sometimes required.
·  Maintain a warm and friendly demeanor at all times.
·  Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
·  Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
·  Must be able to multitask and prioritize departmental functions to meet deadlines.
·  Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
·  Attend all hotel required meetings and trainings.
·  Participate in M.O.D. coverage as required.
·  Maintain regular attendance in compliance with hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
·  Maintain high standards of personal appearance and grooming, which include wearing nametags.
·  Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
·  Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
·  Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
·  Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
·  Must be able to maintain confidentiality of information.
·  Perform other duties as requested by management.

Additional Information

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our corporate social responsibility activities