Front Office Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  To present a professional, friendly and efficient impression of the Hotel at all times.
·  To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
·  To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
·  To attend any meetings and training sessions as required for the position.
·  To manage and report all emergencies and complaints using the procedures set by the Hotel.
·  To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements.
·  To be fully conversant with all facilities and services of the Ibis Ankara.
·  To be conversant with the responsibilities and duties of staff and management at Ibis Alsancak İzmir.
·  To be fully conversant and comply with the hotel quality / service programme.
·  Supporting, training, and supervising front office staff.
·  Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
·  Handling customer complaints and special requests.
·  Scheduling staff shifts and managing other HR-related tasks.
·  Preparing monthly management reports on customer feedback, bookings, and cancellations.

Qualifications

·  Minimum 3 years of experience in same position
·  Strong in written & spoken English
·  Have experienced in operating Front office
·  Having the ability to manage problems with medium and long-term solutions
·  Completed military service for male candidates
·  Organizing business operations and routines
·  Monitoring occupancy rates and room prices to maximize profitability while ensuring guest satisfaction
·  Ensuring a healthy working environment
·  Basic accounting skills
·  Computer skills and the ability to learn new skills quickly
·  A professional appearance