Front Office Manager

Job description

Company Description

Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are currently seeking a Front Office Manager to join our team. As the leader of our front office operations, you will be responsible for ensuring exceptional guest experiences, managing a team of front office staff, and overseeing the smooth running of daily operations.

Job Description

Main Duties.

·  Manage and supervise all front office operations, including reception, concierge, and guest services
·  Lead, train, and motivate front office staff to maintain high standards of customer service
·  Develop and implement strategies to enhance guest satisfaction and loyalty
·  Oversee guest check-ins, check-outs, and reservations processes
·  Handle complex guest inquiries, complaints, and special requests professionally and efficiently
·  Collaborate with other departments to ensure seamless guest experiences
·  Manage the front office budget, control expenses, and implement cost-saving measures
·  Analyze and report on key performance metrics, occupancy rates, and revenue statistics
·  Ensure compliance with hotel policies, procedures, and local regulations
·  Implement and maintain quality control standards for the front office
·  Participate in the development and execution of marketing and promotional activities
·  Stay updated on industry trends and implement innovative practices to improve operations

Qualifications

·  Proven experience in front office management or senior hospitality roles
·  Bachelor's degree in Hospitality Management, Business Administration, or related field
·  Strong leadership and team management skills with the ability to motivate and develop staff
·  Excellent communication and interpersonal abilities
·  Outstanding problem-solving and decision-making capabilities
·  Proficiency in hotel management software and property management systems
·  Customer service-oriented with a passion for delivering exceptional guest experiences
·  Strong financial management skills, including budgeting and forecasting
·  In-depth knowledge of hotel operations, front office procedures, and revenue management strategies
·  Detail-oriented with excellent organizational and multitasking abilities
·  Adaptability and ability to thrive in a fast-paced, dynamic environment
·  Knowledge of Egyptian hospitality standards and local tourism industry
·  Fluency in English
·  Flexibility to work various shifts, including nights, weekends, and holidays