Front Office Manager

Job description

Key tasks

We are currently seeking a quirky and upbeat superstar to lead our Reception Team!

If you are positive and dynamic and love giving exceptional customer service,we would love to hear from you.

MISSION

Organizing guest arrivals and departures
To train and motivate the Front Office Team and manage staff rotas to ensure that business needs are met and all staff holidays are covered
To monitor invoicing and cash operations on a daily basis
Handle any customer complaints and provide a swift solution
To build up professional and personable relationships with key clients and regular guests to develop loyalty
Supervises reception and co-ordinates the allocation of bedrooms with the Housekeeper.

You will lead your Team:

- to offer an excellent quality of service to our guests

- to run smoothly the day to day organisation
- to co-operate on improving our guest satisfaction
- to contribute to the development of the hotel

- to generate positive financial gains

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

SPECIFIC REQUIREMENTS

Experience in a hotel environment.

Be available to work flexible hours.

A previous successful experience managing and training teams.

Excellent organizations skills and ability to find solutions.

·  Excel
·  Word
·  TARS
·  Opéra