FRONT OFFICE MANAGER

Job description

Key tasks

Are you positive and dynamic?
Do you like having fun at work while being at the top of your game?
Join our ibis London Blackfriars Family!

As a Front Office Manager, you will be responsible for the Front Office, Reception, Reservations and Administration Teams.
You will lead your Team:
- to offer an excellent quality of service to our guests
- to run smoothly the day to day organisation
- to co-operate on improving our guest satisfaction
- to contribute to the development of the hotel
- to generate positive financial gains

And as ibis is dedicated to the development of its people, you will ensure the training and growth of your Team the same way you will benefit from training and supportive development in order to blossom in your role.

Key attributes:
- Previous experience in the hotel industry is a must (Opera or Fols)
- High standards of customer service and guest orientated
- Great communicator and interpersonal skills
- Calm and well organised even under tight deadlines
- Team player and Leadership with a smile
- Solution finder
- Great accountancy for invoicing and payments

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Opéra
·  FOLS