Front Office Manager

Job description

Company Description

Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul.

Job Description

·  Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
·  Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
·  Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
·  Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office colleagues.
·  Controls and provides feedback on labour and operational expenses
·  Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, and TrustYou on a daily basis
·  Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget

Qualifications

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

·  Proven ability to guide and coach team members
·  Bilingual in Bahasa Indonesia and English, other languages will be beneficial
·  An operational knowledge and proficiency in Property Management System
·  Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
·  Excellent leadership, written/verbal communication and interpersonal skills
·  Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals
·  Strong guest service orientation and training skills background required
·  Highly organized, results-oriented with the ability to be flexible and work well under pressure
·  Degree or Diploma in Hospitality Management is an asset