Front Office Manager

Job description

Company Description

Nestled in the heart of Wellington, Movenpick Wellington is looking for their next Front Office Manager! This role will be responsible for front office department and guest interactions for Movenpick Wellington.

Accor offers a welcoming, team-focused environment where everyone works together to create exceptional guest experiences. With 200 dedicated Heartists® to support and guide, you’ll have the opportunity to build meaningful connections and work across a variety of focus areas.

With us, your personality is valued, your opportunities for growth know no boundaries.
Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

Movenpick Wellington is looking for a  Front Office Manager  to ensure smooth and successful operation of the Front Office department. This will involve managing the day-to-day Front Office related activities for the hotel, guest activations and includes training new team members.

Key priorities:

·  Manage daily hotel operations across  Front Office, Concierge, and Night Audit  teams.
·  Lead, train, and motivate staff to deliver exceptional guest service and uphold  Accor brand standards .
·  Oversee  guest arrivals, departures, and room allocations  to ensure smooth and efficient processes.
·  Monitor and drive  financial performance , including revenue forecasting, upselling, and KPI achievement.
·  Prepare and review o perational and financial reports  to support business performance.
·  Supervise  cash handling, shift banking, and night audit  for accuracy and compliance.
·  Assist with  budgeting and business planning  to meet financial and operational goals.
·  Foster a positive, guest-focused culture by demonstrating  Accor Heartist values .

Qualifications

·  Minimum  3 years’ experience  in a hotel front office or operational department leadership role.
·  Strong leadership, communication, and people management skills.
·  Proven ability to manage budgets, control costs, and drive revenue performance.
·  Willing to work varied hours, including mornings , afternoons and weekends.
·  Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
·  Excellent problem-solving and guest service skills, with attention to detail.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

·  On-site we offer laundry services
·  Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
·  Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
·  Daily staff meal provided while on duty
·  Accor's Parental Leave Scheme
·  Ongoing reward and recognition incentives in Accor anniversaries
·  Opportunities for further development and worldwide career progression within Accor