Front Office Executive

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a professional and customer-focused Front Office Executive to join our dynamic team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure.

·  Greet guests warmly and assist with check-in/check-out procedures, providing personalized assistance throughout their stay
·  Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail
·  Manage front desk operations, including answering phone calls, responding to emails, and addressing guest requests promptly
·  Process payments, handle cash transactions, and maintain accurate financial records
·  Coordinate room assignments based on guest preferences, availability, and special requests
·  Provide information about hotel facilities, services, and local attractions in Gandhinagar to enhance guest experiences
·  Address guest concerns and complaints proactively, seeking solutions to ensure satisfaction and retention
·  Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues
·  Perform general administrative tasks, including filing, data entry, and maintaining guest records
·  Maintain a clean and organized front desk area, projecting a professional image at all times

Qualifications

·  Previous experience in a similar role within the hospitality industry is preferred
·  Exceptional customer service skills with a friendly and outgoing personality
·  Strong verbal and written communication skills, with proficiency in English (additional languages are a plus)
·  Excellent organizational and multitasking abilities, with keen attention to detail
·  Proficiency in using computer systems and hotel management software
·  Ability to remain calm and composed under pressure, with a proactive approach to problem-solving
·  Flexibility to work various shifts, including weekends and holidays
·  High school diploma or equivalent
·  Basic math skills for handling financial transactions
·  Strong team player with the ability to collaborate effectively with other departments
·  Professional appearance and demeanor
·  Knowledge of local attractions and services in Gandhinagar, India

Additional Information

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."