Front office Executive

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

 

·  Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
·  Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
·  Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
·  Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
·  Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
·  Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
·  Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
·  Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
·  Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Qualifications

·  Previous experience in a similar role within the hospitality industry is preferred.
·  Exceptional customer service skills with a friendly and outgoing personality.
·  Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
·  Excellent organizational and multitasking abilities, with a keen attention to detail.
·  Proficiency in using computer systems and hotel management software.
·  Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
·  Flexibility to work various shifts, including weekends and holidays.

Additional Information

With 1-2 years of experience