Front Office Agent - Intern

Job description

Job Description

We're looking for a front office agent intern for internship.

·  Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
·  Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
·  Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
·  Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Qualifications

·  Educational background and/or experience in hospitality.
·  Strong hosting expertise combined with an unwavering commitment to quality and service excellence
·  A naturally open and communicative personality.
·  A team-oriented mindset, combined with the willingness to provide support across various departments