Front Office Agent

Job description

Job Description

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

·  Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
·  Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
·  Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
·  Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Qualifications

·  Previous Front Office Agent experience, preferably in a hotel or hospitality environment for one year
·  Strong knowledge of computer systems, including Microsoft Office and hotel management software (e.g., Opera)
·  Excellent communication skills in both English and Arabic and knowledge of additional languages is a plus
·  Ability to work efficiently under pressure and multitask in a fast-paced environment
·  Natural ability to provide authentic, friendly, and personalized guest service
·  Detail-oriented with strong organizational skills
·  Bachelor's degree is a must.