Front Desk Agent

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide for you and your family
·  Learning programs through our Academies designed to sharpen your skills
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
·  Career development opportunities with national and international promotion opportunities. The sky is your limit
·  Pay Rate Range: $26.35 - $32.94 per hour

Job Description

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:             

·  Oversee and resolve all guest communication in a professional and courteous manner.
·  Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
·  Respond to all guests in a timely manner, ensure follow-up.
·  Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy.
·  Maintain and protect guest privacy and discretion.
·  Other duties as assigned.

Qualifications

·  Excellent communication and organization skills required
·  Strong guest service background
·  A professional presentation
·  Previous customer service experience required

Additional Information

All your information will be kept confidential according to EEO guidelines.