Front Desk Agent

Job description

Company Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind.

HYDE HOTEL DUBAI

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

 

Hyde Hotel Dubai, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world.

 

Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.

Job Description

·  Register and room all guest arrivals according to established procedures
·  Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
·  Maintain cashier float and ensure accurate daily report of all money received
·  Cash hotel guests’ personal and travelers checks and assist with currency exchange
·  Keep abreast of all modifications to accounting policies and procedures
·  Attend to guests’ request of using the service of safety box at all times
·  Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
·  Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
·  Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Hyde property
·  Ensure that the guests depart the hotel with a positive impression of hotel service
·  Perform the audit balances and prepare all reports for audit in an orderly fashion
·  When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
·  Maintain comprehensive knowledge of standard reservation procedures
·  Maintain exemplary department standards of behavior and appearance and attitude
·  Ensure front desk work area is kept clean and in an orderly state at all times
·  Is fully aware of the Credit policy
·  Adhere to OH&S policies and procedures
·  Perform related duties and special projects assigned