Food & Beverage team member
Heathrow (Greater London) Hotels - Restaurants
Job description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
· Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
· Take orders and send them to kitchen staff through the POS system.
· Deliver orders promptly to the kitchen production area.
· Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
· Keep tables and service areas clean and tidy as per procedure manual.
· Maintain hygienic food service techniques during service.
· Take responsibility for your designated section and station.
· When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
· Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
· Any other reasonable request as required by your Supervisor or Hotel Management.
Qualifications
Your experience and skills include:
Service focused personality is essential and a passion for everything food and beverage
Additional Information
· Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
· Suggest any improvements that could be made to existing services or procedures.
· Attend training programmes and meetings as directed to constantly improve skills and knowledge.
· Follow the expectations and guidelines in the Accor Employee Handbook.
· Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.