Expire bientôt Accorhotels


  • City of London (Greater London)
  • Hôtellerie - Restauration

Description de l'offre

Key tasks

Overview of duties
• Welcomes guests and provides a high standard of service at the F&B point of sale,
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour,
• Adapts appropriate Novotel service-oriented behaviours and attitudes,

Main Responsibilities
Customer relations
• Provides information for guests within his/her field of competence or directs them to the right person,
• Remains polite and courteous at all times whatever customers may request,
• Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed,

Professional techniques / Production
• Set up the restaurant, bar and meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift,
• Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel,
• Keeps working areas clean,
• Maintains the stocks of products available for guests,
• Tidies the storage area every day,
• Keeps equipment in the point of sale in good condition, signalling any need for technical intervention,
• Informs appropriate departments of any changes in organisation,
• Takes part in the briefing and debriefing meetings before and after the work shift,

Commercial / Sales
• Promotes the hotel's range of services in order to increase sales,
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs,
• Respects requests from the Sales Department and fulfils the customer promise,

Management and administration
• Manages the products available for guests,
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed,
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager,

Hygiene / Personal safety / Environment
• Ensures that equipment and the workplace remain clean,
• Respects HACCP regulations at all times,
• Applies the hotel's security regulations (in case of fire etc),
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc),

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Profil recherché


Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Education / Professional experience
• Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
• Computer literate (Windows environment),
• Fluent in English,

Skills / Qualities
• Positive,
• Good interpersonal skills, guest oriented and service minded,
• Team spirit,
• Good listening skills and ability to anticipate,
• Good presentation and confident speaking skills,
• Dynamic,
• Sales oriented,
• Copes well under pressure,
• Strong sense of ethics,
• Autonomous and sense of responsibility,

Accor offers excellent benefits, competitive salary and bonus scheme, learning & development opportunities within UK and abroad, wide variety of trainings available at the Academie Accor in London, discount scheme on rooms & F&B within the group.