Food & Beverage Operations Manager

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

Job Description:

·  Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
·  Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
·  Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
·  Ensure that brand standards, including sustainability initiatives, are maintained
·  Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
·  Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
·  Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
·  Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
·  Develop beverage menus for all areas and work with the executive chef to develop dining menus
·  Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
·  Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions

Qualifications

Job Requirements:

·  Minimum 3 -5 years of experience in a similar role, preferably in a five star luxury setting.
·  A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
·  Proven experience in meeting budget and forecast for all costs, including payroll and other expenses
·  Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
·  Has a good understanding of luxury guest expectations and desire to meet these expectations.
·  Project professional image at all times through personal presentation/ interpersonal skills.
·  Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
·  Aptitude for developing promotions and marketing.