Food & Beverage Captain

Job description

Company Description

Mercure Kuala Lumpur Trion,  tallest hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

Job Description

·  Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
·  Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
·  Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
·  Take food and beverage orders according to guest’s requirements and preferences
·  Deliver food & beverage services in accordance to departmental standards and procedures
·  Ensure that all food & beverage are served according to service standard
·  Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
·  Try to remember individual patron’s names and their preferences to extend a personalized service
·  Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
·  Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
·  Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
·  Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
·  Assist other Food & Beverage outlets with their operations during peak times or when required

Qualifications

·  Secondary / High school education
·  Additional certification(s) in Food & Beverage will be an advantage
·  Good reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Minimum 2 years of relevant experience in a similar capacity
·  Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Join us at Accor, where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.