F&B Team Member Dinner - Accorhotels - Cardiff - Wizbii

F&B Team Member Dinner

  • By Accorhotels
  • September 2018
  • Cardiff (United Kingdom)
2018-09-10T12:38:10+0000

Job description

Key tasks

PRIMARY OBJECTIVE OF POSITION

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous service to guests in the hotel F&B areas in line with departmental and hotel guidelines, and Accor corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE EFFICIENT, PROMPT, TROUBLE FREE, AND COURTEOUS SERVICE

• Greets and welcomes all guests in a friendly and professional manner
• Escorts guests to their table, introducing themselves and explaining the menu
• Actively promotes the specials of the day and other promotions to all guest
• Accurately records guest orders and repeats for confirmation
• Processes all checks accurately in Micros
• Checks the Micros system for correct billing instructions or packages
• Serves guests their drink order promptly and courteously
• Set and serve tables in accordance with Restaurant service standards
• Accurately records guest orders and serves beverages orders
• Communicates with the kitchen on preparation times
• Checks periodically if guests need anything else
• Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
• Ensures the smooth running of the assigned station at all times
• Maintains a thorough working knowledge of the food & beverage menus items to be able to advise guests on selection and promote additional sales accordingly
• Maintains good knowledge of wines and other beverages available to guest
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
• Liaises with the Food & Beverage Manager concerning set-ups and reservations

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Seeked profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Power Point
·  Micros

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2417 vacancies open at Accorhotels

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