F & B Manager

Job description

Key tasks

• Direct and supervise the F&B service team in operations and service delivery according to hotel standards.
• Guides operations and establishes a work environment to achieve goals and objectives.
• Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees and managers according to company standards.
• Ensure F&B to achieve budget through variety of promotion activities feasible strategy.
• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
• Manages and motivates the teams in order to improve sales and the quality of F&B services
• Improves the department's results by increasing sales and the productivity of F&B points of sale
• Leads and brings life to ibis projects and identity features in the department (Echanson, service certification etc)
• Enhances guest satisfaction
• Handles guest comments and complaints, ensuring follow-up
• Develops close relationships with guests to encourage loyalty
• Ensures guests receive a warm and personalized welcome'
• Organizes and supervises the preparation of points of sale according to activity forecasts
• Ensures that reference standards are properly applied
• Checks that sales materials are well presented

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English

Essential and optional requirements

Realta Rhapsody

·  Excel
·  Power Point
·  Word
·  HACCP