F&B Hostess

Job description

Company Description

Novotel Visakhapatnam Varun Beach, A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On Varun Beach Visakhapatnam, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

We are seeking an enthusiastic and customer-focused F&B Hostess to join our team in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.

·  Greet and welcome guests warmly upon arrival
·  Manage reservations and seating arrangements efficiently
·  Provide menus and inform guests about daily specials or promotions
·  Coordinate with kitchen and wait staff to ensure smooth service flow
·  Handle guest inquiries and special requests professionally
·  Maintain cleanliness and organization of the reception area
·  Monitor dining room capacity and manage wait times effectively
·  Assist in resolving any guest concerns or complaints
·  Collaborate with other team members to maintain high service standards
·  Keep up-to-date with menu changes, events, and promotions
·  Ensure compliance with health and safety regulations
·  Participate in staff meetings and training sessions as required

Qualifications

·  Previous experience as an F&B Hostess or in a similar customer service role
·  Excellent communication and interpersonal skills
·  Strong guest engagement abilities and a friendly, approachable demeanor
·  Proficiency in English; knowledge of local languages is a plus
·  Diploma or Bachelor's degree in hospitality management, business administration, or a related field preferred
·  Demonstrated problem-solving skills and ability to handle challenging situations
·  Detail-oriented with excellent organizational abilities
·  Flexibility to work various shifts, including weekends and holidays
·  Basic computer skills for managing reservations and using point-of-sale systems
·  Knowledge of restaurant operations and food service procedures
·  Ability to work efficiently in a fast-paced environment
·  Strong multitasking skills and capacity to prioritize tasks effectively
·  Familiarity with local cuisine and culture is advantageous
·  Professional appearance and adherence to grooming standards