Executive Revenue

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Job Description

· To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.

· To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue

· To recognize potential clients and to transmit information to the Sales Department.

· To recognize a VIP guest and to apply the concerned policies.

· To maintain a good commercial relationship with all the bookers: guest/company/agencies.

· To promote the Accor loyalty programs and the Hotel promotions.

· To respect the privacy of the guest and the confidentiality of the information.

· To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

· To Supervise and report all the guest comments or complaints.

· To call the manager for advice in serious cases or if an approval is requires.

· To ensure that the telephone etiquettes are properly used as per Sofitel Standards.

· To ensure a perfect knowledge of room type and rate structure among the Reservation team.

· To ensure the accuracy of all booking information entered in the PMS.

· To supervise that the Guest History is accurately maintained.

· To ensure a perfect knowledge of the hotel configuration and products among the team members.

· To achieve Quality Tools Yield Management performance with reservations team.

· To know the competitors and to gather information about their activities and sales.

· To provide updated reports and statistics to the management and other departments.

Qualifications

·  Bachelor’s degree in related field 
Minimum 2-3 years’ experience in a similar role
Excellent command in English / additional language is an advantage.
Strong reporting and analytical skills.
Good analytical and numeric skills.
High level of organization and time management skill.

Additional Information

Your team and working environment:

 

·  Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.