Executive Lounge Supervisor

Job description

Company Description

Novotel Makassar Grand Shayla

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

·  To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled.
·  To check the room after the guest’s departure and to follow the “Lost & Found” procedure.
·  To review on daily basis the butlers’ logbook and keep it updated.
·  To daily update the guest profiles with “likes” and “dislikes”.
·  To share daily activity highlights with including internal and external guest opportunities.
·  To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
·  To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.

Qualifications

·  Proven leadership and employee relation skills.
·  Previous experience in a luxury guest relations hospitality role, minimum of 2 years required.
·  Proven commitment to Guest Service and exceeding guest expectations.
·  Excellent organizational, written /verbal communication and interpersonal skills

Additional Information

·  Possess skills of leadership, developing, strategic thinking, problem solver. 
·  Excellent communication.
·  Results and service oriented with an eye for details.
·  Ability to multi-task, work well in stressful & high-pressure situations.
·  A team player & builder.
·  A motivator & self-starter.
·  Well-presented and always professionally groomed.