Events Manager / Floor Manager

Job description

Key tasks

As an Events Manager / Floor Manager you will be responsible for the organisation and smooth running of the events at Sofitel London Heathrow, while ensuring that the highest levels of service are consistently maintained.

About the role:

- Actively meet with conference organisers at regular intervals throughout the day to obtain feedback and check the event is running smoothly.
- Liaise with event contractors, including exhibition builders, caterers, AV suppliers. Oversee the dismantling and removal of the event and clearing of the venue efficiently.
- Work alongside the banqueting team to ensure all breaks and catering requirements are delivered on time and to the correct standards.
- Attend pre-con meetings and operations meetings as required.
- Coordinate staffing requirements and staff briefings; if working early, to inform client that a Late Shift Host/ Manager will be available for close of business.
- Ensure all additional services that are required for clients are booked and supplied.
- Deal with all late bookings relating to the same day.
- Actively participate in promotional activities as and when requested. To regularly report any comments or problems with clients to the Meeting and Events Diary Manager and/or Revenue Manager.
- Work hours required dependent on each event and organise the department in the absence of the Inspired Meetings Manager.

About you
Similar previous experience managing high volume events
Excellent attention to detail
A positive attitude and can do approach
Good English Language and Numerical skills
A passion for Meetings and Events

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra