Duty Manager

Job description

Company Description

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates.
ibis Styles Jakarta Mangga Dua Square is a stylish economy hotel with unique and vibrant design. Our 211 dynamic rooms allow the guest to sleep with comfort, while enjoying affordable culinary selections at sTREATs Restaurant. The hotel is 5 minutes to Jakarta Kota Train Station, 10 minutes to JIExpo Kemayoran or Ancol Dreamland and 30 minutes to Soekarno-Hatta International Airport. For meeting and event, we provide 3 Milky Way rooms that can be combined into a large ballroom for 500 delegates.

Job Description

·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met 
·  Review, analyze and suggest improvement of work flow and standards at the Front Desk 
·  Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
·  Communicate with Front Office Manager on all matters regarding guest services & hotel operations
·  Ensure documentation of all guest related issues using the logbook
·  Sign media and supervise shift handover procedures
·  Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
·  Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently 
·  Assist Guest Relations in greeting, rooming, and sending off guests
·  Inspect front of house and back of house regularly for cleanliness and orderliness
·  Ensure that front line staff complies with marketing techniques and maximizes sales
·  Check billing instructions, monitor guest credit and act upon any discrepancies
·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
·  Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
·  Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
·  Conduct Night Audit Process for hotel 

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint
·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times