Duty Manager

Job description

Company Description

rand Mercure Bangkok Atrium is located in the heart of the city and has easy access to the best of Bangkok, whether for business or pleasure. Located in Phetchaburi with easy access to the expressway, Airports and MRT, this grand hotel offers a variety of different room types over its 23 stories.
Guests can enjoy the many facilities, including Benihana, the iconic Japanese steakhouse, Public our all-day dining and the Gym, Swimming pool, and Pool bar, all delivered with our heartfelt Thai service.

Job Description

·  Conduct daily briefings and ensure that all pertinent information is well received by team members
·  Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
·  Review, analyze and suggest improvement of work flow and standards at the Front Desk
·  Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
·  Communicate with Front Office Manager on all matters regarding guest services & hotel operations
·  Ensure documentation of all guest related issues using the logbook

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Competencies

 

·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times