Duty Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Prime Function:

·  Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
·  Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
·  Liaise with different departments for smooth and coordinated work.
·  Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
·  Ensure to interact with the guests & enable the team to understand guest requirements.

Key Responsibilities:

Front Office Planning

·  Ensure that the arrivals and departures for the day and relevant records are maintained.
·  Ensure quality in all aspects of work and among the staff in the lobby.

People Management

·  Personally welcome and escort all guests of the hotel.
·  Authorize courtesies for V.I.P’s.
·  Ensure that regular training is conducted as per the standards.
·  Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Financial Management

·  Responsible for maintaining high level of room sales, by up-selling.
·  Ensure maximum room occupancy within agreed overbooking policy.
·  Ensure to balance the accounts on a daily basis.

Operational Management

·  Adhere to the Standard Operating Procedures & policies.
·  Check out-standings of in-house guests on a daily basis.
·  To check whether the following records are kept in order and up to date.
·   “C” forms
·  Reception / Information Log Book        
·  Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
·  Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
·  Check the grooming and hygiene of the team.
·  Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
·  Ensure that newspapers and parcels are delivered in the rooms without delay.
·  To be readily available at all times to deal with problems or complaints.
·  Ensure effective and speedy check-in & check-out facilities.
·  Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
·  Ensure that the entrance is easily accessible to cars and taxis at all times.
·  Conduct briefing for concierge and Front Desk Associate’s

Managerial Qualities

·  Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
·  Ability to accept responsibility;
·  Self confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to clearly delegate tasks and responsibilities;
·  Ability to think strategically, inductively, and creatively;
·  and the propensity to recognize and acknowledge other peoples’ ideas.