Duty Manager

Job description

Job Description

Your responsibilities will include:

·  Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
·  Supervision, support and training of Front Office team members to ensure standards and procedures are followed
·  Ensuring that all company and department policies and procedures are followed
·  Promptly handling guest complaints and feedback in a professional manner
·  Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
·  Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
·  Encourage and foster an environment of open communication across departments

Qualifications

Knowledge and Experience

·  Degree in Hotel Management
·  Minimum 3 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages will be an advantage
·  Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud

Competencies

·  Strong leadership, interpersonal and training skills
·  Good communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times