Duty Manager

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

•Operational Oversight: Supervise the daily operations of the Front Desk to ensure seamless check-in/check-out processes.

•Management Representation: Act on behalf of the Management in their absence, making critical decisions regarding hotel operations and safety.

•Quality Control: Ensure all team adhere to the hotel’s Standard Operating Procedures (SOPs) and brand standards.

Qualifications

•Experience: A minimum of 3–5 years of experience in Front Office operations, with at least 1–2 years in a leadership role (such as Supervisor or Team Leader).

•Technical Proficiency: Must be proficient in Property Management Systems (PMS) such as Opera, Fidelio.

•Ability to troubleshoot system errors and generate advanced analytical reports is essential.

•Language Skills: Excellent command of English, both written and spoken (Business Level).

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.