Duty Manager

Job description

Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Job Description

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Liaise with all departments to ensure smooth and coordinated operations.

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Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.

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Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.

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Ensure efficient and professional check-in and check-out experiences.

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Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.

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Supervise and support the Front Office team; conduct daily briefings and monitor service standards.

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Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.

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Manage full-house situations and coordinate guest relocations when necessary.

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Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.

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Log and report all security incidents and emergencies; ensure safety procedures are followed.

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Conduct Night Audit processes and ensure compliance with hotel standards.

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Communicate key operational updates and guest feedback to the Rooms Division Manager.

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Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.

Qualifications

· 
Previous Duty Manager experience, preferably within a hotel environment.

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Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.

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Confident and proactive problem-solver with strong conflict resolution abilities.

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Excellent time management and multitasking skills in a fast-paced service environment.

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High attention to detail with a genuine commitment to delivering 5-star service.

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Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.

Additional Information

·  Employee benefit card offering discounted rates at Accor hotels worldwide.
·  Develop your talent through Accor’s learning programs.
·  Opportunity to grow within your property and across the world!