Duty Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a highly motivated and experienced Duty Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining exceptional guest satisfaction levels.

·  Oversee the day-to-day operations of the hotel, ensuring all departments work cohesively to deliver outstanding guest experiences
·  Act as a role model for staff, demonstrating excellent customer service skills and professional conduct
·  Manage and resolve guest complaints and concerns promptly and effectively
·  Supervise and support front-of-house staff, including reception, concierge, and housekeeping teams
·  Ensure compliance with health and safety regulations, as well as hotel policies and procedures
·  Coordinate with various departments to address operational issues and implement improvements
·  Handle check-in and check-out procedures, room assignments, and special guest requests
·  Monitor and maintain high standards of cleanliness and presentation throughout the hotel
·  Assist in training and developing team members to enhance their skills and performance
·  Manage shift handovers, ensuring clear communication of important information
·  Generate and analyse reports on key performance indicators, occupancy rates, and guest feedback
·  Support other areas of the hotel during peak times or as needed

Qualifications

·  Proven experience in a similar role within the hospitality industry, preferably in a luxury hotel setting
·  Strong leadership skills with the ability to motivate and guide a diverse team
·  Excellent interpersonal and communication skills, with the confidence to approach guests and build relationships
·  Exceptional problem-solving abilities and a calm demeanour under pressure
·  Proficiency in hotel management software (e.g., Opera PMS or similar systems)
·  Strong organisational skills with the ability to multitask and prioritise effectively
·  Flexibility to work varied shifts, including weekends and public holidays, as per business demands
·  Thorough knowledge of hotel operations, guest service standards, and industry best practices
·  Excellent command of English, both written and spoken (knowledge of Vietnamese or other languages is a plus)
·  Dedication to maintaining high standards of customer service and attention to detail
·  Ability to make quick, sound decisions in challenging situations
·  Familiarity with local attractions and services in Phu Quoc to assist guests with inquiries

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.