Duty Manager

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
·  Profitability, ensuring the department meets its quantitative and qualitative targets.
·  Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests.
·  Lead and support all Guest Experience Initiatives within the property.
·  Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
·  Maintains close relationships with guests throughout their stay in order to foster loyalty.
·  Anticipates guests’ needs and takes them into consideration.
·  Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
·  Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks.
·  Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

 

Qualifications

·  Bachelor's Degree or Diploma in Hospitality Management or equivalent
·  Minimum 2-3 years of relevant experience in a similar capacity 
·  Previous experience in a similar leadership role is an asset
·  A service-focused personality is essential
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem-solving abilities and the ability to lead by example